Terms & Conditions
Quotes
Quotes are estimated based on the weight, length, width and weight of your pet and/or dimensions of the travel crate provided by the owner or representative. If incorrect information is provided, any extra charges will be applicable and borne by the owner.
Our handling/documentation charges are valid for 30 days. Quotes based on current airline tariffs are subjected to change by the airline without prior notification and any extra cost is to be covered by the owner of the pet/customer.
Pet Insurance is not included in our quote unless specified.
Requesting modifications to existing bookings will be subject to administration fee for each change by Fly your tail and/or the airline.
Any changes on date of travelling resulting in the re-application of documentation will be subject to additional fees and will be borne by the owner.
Fly your tail and/or their agents accept no financial responsibility for inconvenience or cost incurred by the rescheduling, delay or cancellation of flights by the airline or the actions of third parties (including overseas agents/government departments/airlines).
Fly your tail and/or their agents cannot be held responsible for any size miscalculation based on incorrect measurements and other information which has been supplied by the customer. The given price is directly related to the size of the custom made Fly your tail container and, as such, any alteration in the size of the pet resulting in a change of the required container will result in a revision of the final price. In extreme circumstances this can result in rescheduling or cancellation of the booked flight for which Fly your tail does not accept responsibility. Any extra fees, in this circumstance, must be paid before your pet flies.
Operational
With confirmation of the quote, the customer/owner of the pet agrees that Fly your tail or Fly your tail partners at the country of origin and destination will act as representative of the customer. The customer or owner of the pet will sign a legal document to provide this power to carry on with import/export procedures if required.
All documents sent should be sent on PDF, be clear and legible.
All documents of the pet should be in the name of the owner.
Additional charges for comfort stops due to the pet soiling their crate or extra trips to and from the airport owing to the same are to be borne by the owner.
Liability
By accepting Fly your tail quote you are agreeing to accept ALL the conditions of the carriage detailed below without exception and agree that Fly your tail decisions are final and are made in the best interest of the animal and its welfare.
Fly your tail is not liable for the mortality or morbidity of pets due to natural causes and all pets are accepted at owner’s risk. The risk of mortality/morbidity for older pets, pets with current medical conditions and brachycephalic (snub nosed pets) is greater than for other pets. If you are concerned about any aspect of this, then please do call us and we will be happy to advise you.
Please note that your pet will need to be fit and healthy enough to withstand the changes of temperature that they may experience during their journey – at their destination and also during any transit periods. Whilst every effort is made by the airline to limit exposure to extremes of temperature, there will be some periods of time where this is impossible, during loading and un-loading for example. Early and late flights are used to try to combat this as much as possible. If you are concerned about any aspect of this, then please do call us and we will be happy to advise you.
Fly your tail cannot be held responsible for airline delays, cancellation of flights, incorrect routing, miss loading, not loading the pets by the airlines or its handling agents, change of aircraft type ‘which then delays your pets transport’ or available capacity by airlines, or loss of veterinary documents by airlines.
Owners accept that by requesting Fly your tail to provide transport for the pet that any animal can become stressed and can chew or destroy their crate/s and in the process can injure themselves. Any financial claims resulting from the aforementioned instances are not in any way held against Fly your tail and its agents.
We reserve the right not to transport or handle any animal that is considered to present a danger to any person or other animal and this shall be at the sole discretion of Fly your tail.
We reserve the right not to handle aggressive, reactive and fearful animals.
You also agree that any act or omission from the airline, delays, cancellations, financial claims resulting from the aforementioned instances or restricted services are not in any way held against Fly your tail and its agents.
Fly your tail is not liable to the shipper, consignee, any third party, or any other person having an interest in the cargo intort or contract or bailment or otherwise for any, and the consequences of any, delay in collection of cargo or loss of or damage to or deterioration of cargo or miss-delivery or failure to deliver or delay in delivery of cargo for any reason whatsoever including, without limiting the foregoing, the negligence or breach of contract, statutory duty or willful act or default of the carrier whether or not the same occurs in the course of performance by or on behalf of the carrier under this contract or in events which are in the contemplation of carrier and/or shipper or in events which are foreseeable by them or either of them or in events which may constitute a fundamental breach of contract or a breach of a fundamental term.
Fly your tail shall not be responsible for lost or damaged veterinary paperwork (passports/DEFRA export health certs etc) animal bedding/personal belongings.
Fly your tail does not recommend usage of any sedatives during travel. Where sedatives are needed or specifically requested, sedatives are STRICTLY to be arranged by the client and prescribed and issued by client’s own veterinarian. Fly your tail will not be held responsible for over dosage, any side effects or death due to poorly administered sedatives. Please be aware Airlines / Fright companies may refuse to fly / accept non-responsive pets due to sedatives. It is the pet owner’s responsibility to notify Fly your tail of any medical conditions that your pet might have prior to travel. Pets with medical conditions always fly at the owner’s risk.
Owner will be held responsible if any illegal item is found inside the pet crate.
Payments, Cancellations & Refunds
100% Payment to be made by bank transfer or card 5 days after acceptance of the quote. No work in the case will be done before the payment is done.
In the case the owner fails to provide documentation required to carry on import/export procedures, the trip will be cancelled without refund.
For shipments that may incur import VAT costs in addition to the contract price. Any VAT amount must be paid in full prior to the release of your pet(s).
The authorized accounts for payment are:
EUR Account: Fly your tail OÜ / BIC: TRWIBEB1XXX / IBAN: BE90 9679 0958 5332 / Bank: Wise , Rue du Trône 100, 3rd floor Brussels 1050 Belgium
USD Account: Fly your tail OÜ / ACH: 026073150 / Account number: 8314194303 / Checking Account/ Bank: Community Federal Savings Bank 89-16 Jamaica Ave Woodhaven NY 11421 United States
About these terms
We may modify these terms or any additional terms that apply to a service to, for example, reflect changes to the law or changes to our services.
You should look at the terms regularly.
We’ll post notice of modifications to these terms on this page. We’ll post notice of modified additional terms in the applicable service.
Changes will not apply retroactively and will become effective no sooner than fourteen days after they are posted. However, changes addressing new functions, payments and cancellation for a Service or changes made for legal reasons will be effective immediately.
If you do not agree to the modified terms for a service, you should discontinue your use of that service.
If there is a conflict between these terms and the additional terms, the additional terms will control for that conflict.
In the case of conflict between Fly your tail and the owner of the pet/customer , the Parties shall make commercially reasonable efforts to reach an amicable settlement. Provided that the Parties have failed to seek such amicable solution the dispute should be settled in the court of Estonia.
By hiring Fly your tail services you consent to pictures of my pets and selected content of correspondence being used in News sections, Testimonial sections, Facebook, Instagram, and other websites, by Fly your tail for marketing purposes. Fly your tail will endeavor to protect privacy, but if you do not agree to this then please do contact us directly.