Last updated: August 2026
Fly Your Tail respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit www.flyyourtail.com, contact us, request a pet relocation assessment or quotation, use our services, upload documents, communicate with us through WhatsApp, email or other channels, or otherwise interact with Fly Your Tail.
It also explains your rights under the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable data-protection legislation.
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Fly Your Tail provides international pet relocation, pet travel coordination, veterinary documentation support, travel-planning services and international veterinary sample logistics.
For the purposes of the GDPR, the data controller is:
FLY YOUR TAIL
Trading as: Fly your tail OÜ
Registered in: Estonia
Registration number: 16907535
Registered address: Harju maakond, Tallinn, Lasnamäe linnaosa, Lõõtsa tn 5, 11415
Website: www.flyyourtail.com
Email: julia@flyyourtail.com
If you have any questions about this Privacy Policy or how we use your personal information, you can contact us using the details above.
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The personal information we collect depends on how you interact with us and which services you request.
We may collect:
When you request a pet relocation assessment or quotation, we may collect information such as:
Certain international pet relocations may require us to process copies or details from documents such as:
We only request these documents where they are relevant to the relocation, regulatory or customs process.
We may collect:
Information relating solely to an animal is not normally personal data under the GDPR. However, these records may contain information that identifies the pet’s owner, veterinarian or another individual and may therefore form part of personal data we process.
If you use our veterinary sample logistics services, we may process information necessary to coordinate the shipment, including:
We may retain communications you send to us through:
This may include information you voluntarily provide about your relocation or service request.
When you use our website, certain technical information may be collected automatically, including:
The exact information collected depends on the cookies, analytics and website technologies enabled on our website.
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We may collect personal data:
Where personal information is received from a third party, we use it only where necessary for the relevant relocation, logistics, regulatory or business purpose.
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We only process personal data where we have a lawful basis to do so.
Depending on the circumstances, we may process your data for the following purposes.
We use information you provide to:
Legal basis: taking steps at your request before entering into a contract and, where applicable, our legitimate interest in responding to business enquiries.
When you engage Fly Your Tail, we process personal data to:
Legal basis: performance of a contract.
We may process and disclose personal information where necessary to comply with:
Legal basis: compliance with a legal obligation.
We may use information to:
Legal basis: our legitimate interests in operating and protecting our business, provided those interests do not override your rights and freedoms.
We may send you marketing emails or similar communications where:
You can unsubscribe from marketing communications at any time.
We will not use a pet relocation quotation request as automatic consent to receive unrelated marketing communications.
Legal basis: consent, or another lawful basis where permitted by applicable law.
Where required by law, analytics, advertising or other non-essential cookies will only be activated after you have given consent through our cookie banner.
Legal basis: consent.
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When you complete our Get a Quote or Pet Relocation Assessment form, we may request information about you, your pet and your planned journey.
We use this information to assess:
Submitting the form does not create a contract and does not guarantee airline space, government approval, quarantine availability or a final price.
Where documents are uploaded through the form, they are used only for assessing or managing the requested service and related regulatory or operational requirements.
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International pet relocation necessarily involves coordination with third parties.
Where required for your relocation or requested service, we may share relevant information with:
We only provide information reasonably necessary for the relevant purpose.
Fly Your Tail does not sell your personal information to advertisers or data brokers.
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Pet relocation is an international service.
This means that information may need to be transferred outside the European Economic Area (“EEA”), including to countries that do not provide the same level of data protection as the European Union.
For example, personal information may need to be sent to:
Where GDPR requirements apply to an international transfer, we use an appropriate legal transfer mechanism where required, such as:
In many cases, international disclosure is necessary to perform the pet relocation service you have requested.
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We may use third-party service providers to operate our website and business.
These may include providers of:
Our current website may use services including:
Squarespace Europe
Discovery SEO, India
Google Workspace
This section should be updated whenever material service providers change.
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If you contact Fly Your Tail through WhatsApp, Instagram, Facebook, LinkedIn or another third-party platform, that platform also processes information according to its own privacy policy.
Fly Your Tail does not control how those platforms independently use your personal data.
We recommend reviewing the privacy settings and privacy policies of any third-party communication service you choose to use.
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Our website may use cookies and similar technologies.
These cookies are required for the website to function properly and may be used without consent where legally permitted.
They can include cookies required for:
Analytics cookies help us understand how visitors use our website.
Where consent is legally required, analytics cookies will not be activated until you accept them.
If we use advertising, retargeting, social-media tracking or similar technologies, these cookies will only be activated after the appropriate consent has been obtained where required by law.
When you first visit our website, you should be able to:
You can change your cookie preferences later through the website’s cookie settings.
More information should be available in our separate Cookie Policy.
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We do not keep personal information for longer than reasonably necessary for the purpose for which it was collected.
Retention periods depend on the type of information and the reason it is processed.
In general:
Information may be retained for up to 24 months after the last meaningful communication, unless there is a legitimate reason to retain it longer.
Records relating to completed pet relocations may generally be retained for up to 10 years , particularly where documentation is connected to contracts, invoices, accounting or potential legal claims.
Invoices and accounting information will be retained for the period required by applicable Estonian and EU law.
Marketing information is retained until you withdraw your consent or object to receiving marketing communications, subject to retaining minimal suppression information where necessary to ensure we respect your request.
Cookie retention periods depend on the individual cookie and are described in our Cookie Policy or cookie-preference tool.
When personal data is no longer required, we will delete, anonymise or securely dispose of it.
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We take appropriate technical and organisational measures designed to protect personal information against:
Measures may include:
No internet transmission or electronic storage system can be guaranteed to be completely secure. However, we take reasonable measures appropriate to the nature of the information we process.
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Where the GDPR applies to you, you may have the following rights.
You may request confirmation of whether we process your personal data and receive a copy of that information.
You may ask us to correct inaccurate or incomplete personal information.
In certain circumstances, you may ask us to delete your personal information.
This right is not absolute. We may need to retain information where required by law or where another lawful basis allows us to keep it.
In certain circumstances, you may ask us to limit how your information is processed.
Where applicable, you may request personal information you provided to us in a structured, commonly used and machine-readable format or request its transfer to another controller.
Where we process information based on legitimate interests, you may object to that processing in certain circumstances.
You have the right to object at any time to processing of your personal data for direct marketing.
Where processing is based on your consent, you may withdraw that consent at any time.
Withdrawal does not affect the lawfulness of processing that occurred before consent was withdrawn.
You may have rights relating to decisions based solely on automated processing that produce legal or similarly significant effects.
Fly Your Tail does not currently use solely automated decision-making to approve, reject or determine the conditions of a pet relocation.
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To exercise any of your data-protection rights, contact:
Email: julia@flyyourtail.com
Please state that your request relates to personal data or GDPR.
We may need to verify your identity before releasing, correcting or deleting personal information.
We will respond within the timeframe required by applicable data-protection law.
There is normally no fee for exercising GDPR rights, although a reasonable fee may be permitted where a request is manifestly unfounded or excessive.
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If you believe that Fly Your Tail has processed your personal data unlawfully, you have the right to lodge a complaint with a competent data-protection supervisory authority.
As Fly Your Tail is established in Estonia, you may contact the Estonian Data Protection Inspectorate:
Andmekaitse Inspektsioon (Estonian Data Protection Inspectorate)
You may also have the right to complain to the supervisory authority in the EU or EEA country where you live, work or where you believe an infringement occurred.
We would appreciate the opportunity to address your concerns directly first, but contacting us does not affect your right to complain to a supervisory authority.
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Fly Your Tail’s services are intended for adults who are legally able to arrange pet relocation or related services.
We do not knowingly collect personal information directly from children for marketing purposes.
If information about a minor is necessary for immigration, ownership, travel or another legitimate aspect of a pet relocation, it will only be processed where relevant and lawful.
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Our website may contain links to third-party websites, including:
We are not responsible for the privacy practices or content of third-party websites.
When you leave our website, we recommend reviewing the privacy notice of the website you visit.
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We may occasionally ask customers for permission to use:
We will not intentionally publish identifiable customer information, private messages or customer photographs for promotional purposes without an appropriate legal basis.
Where we rely on your consent, you may withdraw that consent for future use by contacting us.
Withdrawal will not affect publications or processing that were lawful before the withdrawal, although we will take reasonable steps regarding future use.
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Where permitted, we may contact existing or prospective customers about Fly Your Tail services, information or updates.
You can opt out of direct marketing at any time by:
Opting out of marketing does not prevent us from contacting you about an active relocation, quotation, invoice, legal requirement or other service-related matter.
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We may update this Privacy Policy when:
The current version will always be published on this page.
Where a change materially affects how we process your information, we may provide additional notice where appropriate.
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For privacy questions, data requests or concerns about how your information is handled, contact:
Fly your tail OÜ (16907535)
Harju maakond, Tallinn, Lasnamäe linnaosa, Lõõtsa tn 5, 11415
Estonia
Email: julia@flyyourtail.com
Website: www.flyyourtail.com