Last updated: August 2026
We treat your pets like they’re our own.
These Terms & Conditions apply to services provided by Fly Your Tail OÜ, trading as Fly Your Tail.
Legal company name: Fly Your Tail OÜ
Registration number: 16907535
Registered address:Harju maakond, Tallinn, Lasnamäe linnaosa, Lõõtsa tn 5, 11415 , Estonia
Email: julia@flyyourtail.com
Website: www.flyyourtail.com
These Terms should be read together with the quotation or service proposal accepted by the client and our Privacy Policy.
These Terms apply to pet relocation, pet travel coordination, documentation support, veterinary sample logistics and any other services expressly agreed between Fly Your Tail and the client.
In these Terms:
“Client”, “you” or “owner” means the person or organisation engaging Fly Your Tail.
“Pet” or “animal” means the animal for which services are being requested.
“Third-party provider” may include airlines, cargo operators, freight forwarders, veterinarians, laboratories, ground transport companies, customs brokers, quarantine facilities, government authorities, destination agents and other independent service providers.
Only the services specifically listed in the accepted quotation or written service scope are included.
Any additional work requested outside the agreed scope may be separately quoted.
A quotation does not itself constitute a confirmed booking.
A contract is formed when:
Written acceptance may include confirmation by email, WhatsApp, online form or another agreed written communication method.
The accepted quotation, these Terms & Conditions and any subsequent written amendments together form the agreement between Fly Your Tail and the client.
Fly Your Tail provides pet relocation coordination and related logistics services.
Depending on the service booked, we may coordinate:
Fly Your Tail is not an airline or air carrier.
Where transport or another service is performed by an independent third party, that provider remains responsible for the service it performs and may apply its own terms and conditions.
Quotations are prepared using the information available at the time.
Clients must provide accurate information regarding:
Incorrect, incomplete or changed information may affect the route, kennel, airline acceptance, government requirements or price.
Unless marked as estimated, Fly Your Tail’s own professional or coordination fees are valid for the period stated in the quotation.
Unless otherwise stated, our quotation validity is 30 days.
The following may be estimates or pass-through costs and can change after quotation:
Airline tariffs, flight capacity, government fees and third-party charges may change without notice.
Where a material price change occurs before booking or commitment, Fly Your Tail will inform the client wherever reasonably possible.
Where a third-party service has already been authorised or committed, the client remains responsible for the resulting cost.
Prices are inclusive or exclusive of VAT as stated in the quotation or invoice.
Any applicable VAT will be charged in accordance with Estonian and EU tax rules.
Unless expressly included in the quotation, the following are not included:
These amounts remain the responsibility of the client.
The client must provide complete, truthful and accurate information.
The client is responsible for:
Failure to cooperate within required timelines may make the original travel date impossible.
Unless otherwise agreed, documentation requested electronically must be supplied in clear and legible format.
PDF is preferred for official documents.
Veterinary, ownership and travel documents should identify the correct owner or legally authorised person where required by the destination or export authority.
The client must promptly notify Fly Your Tail if:
Fly Your Tail may review documents for relocation purposes but cannot guarantee government acceptance.
Government authorities make the final decision regarding permits, certificates and entry or export approval.
The client must disclose all relevant medical and behavioural information before travel.
This includes, where applicable:
Fly Your Tail may request a veterinary fitness-to-travel assessment where appropriate.
If the animal’s condition changes before travel, the client must notify Fly Your Tail immediately.
Fly Your Tail may recommend postponement or cancellation where there is a reasonable welfare concern.
Fly Your Tail does not recommend routine sedation for air travel.
Any medication administered before travel must be discussed with and prescribed or approved by the pet’s veterinarian.
The client must disclose medication administered before airline acceptance.
Fly Your Tail is not responsible for adverse effects caused by medication prescribed, supplied or administered by third parties, except where liability cannot legally be excluded.
Airlines may refuse animals that appear sedated, excessively drowsy, unresponsive or otherwise unfit to travel.
Kennel selection is based on factors including:
Clients must provide accurate measurements.
If measurements are incorrect, or the pet grows or changes size, a larger kennel may be required.
This may result in:
Fly Your Tail may review a kennel before travel, but the airline makes the final decision on kennel acceptance.
A Fly Your Tail review is therefore not a guarantee of airline acceptance.
Where a custom kennel is ordered, cancellation or refund may be restricted once production or procurement has begun.
Clients are encouraged to crate-train their pets before travel.
All airline bookings remain subject to airline approval.
A quotation, provisional booking or route recommendation does not guarantee:
Airlines may change:
without Fly Your Tail’s control.
Where necessary, Fly Your Tail may recommend an alternative airline, route, airport or travel date.
International pet relocation normally requires independent third parties.
Fly Your Tail may coordinate services supplied by:
These providers remain responsible for the services they perform.
Fly Your Tail is not responsible for independent decisions, acts or omissions of third parties outside our reasonable control.
Nothing in this clause excludes responsibility that legally arises from Fly Your Tail’s own failure to exercise reasonable care in performing the services we have agreed to provide.
By engaging Fly Your Tail, the client authorises Fly Your Tail and its appointed providers to act as the client’s representative where reasonably necessary for the agreed relocation or logistics service.
This may include:
A formal power of attorney, authorisation letter or other documentation may be required.
The client agrees to provide such authority where reasonably necessary.
Changes requested after work or booking has begun may result in additional charges.
This includes changes to:
Additional charges may include:
The client will be informed of material additional costs where reasonably possible before they are committed.
Airlines, airports, government agencies and other authorities may change their requirements after booking.
Changes can include:
Fly Your Tail will make reasonable efforts to adapt the relocation.
Any unavoidable additional third-party costs arising from such changes remain payable by the client unless otherwise required by law.
Payment terms will be stated in the quotation or invoice.
Unless otherwise agreed, full payment is due within 5 days of acceptance.
Fly Your Tail is not required to commence work or commit third-party expenditure until the required payment has been received.
Where work must begin urgently, Fly Your Tail may require immediate payment.
Payments must be made only to the bank or payment details shown on an official Fly Your Tail invoice.
Clients should verify any unexpected request to change payment details directly with Fly Your Tail before making payment.
This section applies only where the client qualifies as a consumer and a statutory right of withdrawal applies.
Where a contract is concluded at a distance or off-premises, an eligible consumer may generally have 14 days from conclusion of the service contract to withdraw without giving a reason.
A consumer may notify Fly Your Tail of withdrawal by sending an unequivocal written statement by email or another durable written method.
Pet relocation frequently involves time-sensitive work.
If the client asks Fly Your Tail to begin providing services before the 14-day withdrawal period has expired, the client expressly requests early performance.
If the client subsequently exercises a valid right of withdrawal after work has started, the client may be required to pay an amount proportionate to the services already provided up to the time of withdrawal, together with non-refundable third-party costs lawfully incurred at the client’s request.
Where a service has been fully performed during the withdrawal period after the consumer’s express request and legally required acknowledgement, the statutory right of withdrawal may cease in accordance with applicable law.
Nothing in this section reduces any mandatory consumer rights.
The client may request cancellation in writing.
Cancellation becomes effective when received by Fly Your Tail.
Any refund will be calculated based on the status of the case at the time cancellation is received.
Amounts that may be deducted include:
Any refundable balance will be returned within a reasonable period after all third-party cancellation amounts have been confirmed.
Where legally required, mandatory consumer withdrawal rights take precedence over this clause.
If the client fails to provide information, payments or documents within required timelines, Fly Your Tail may:
Where cancellation results from the client’s failure to comply with required timelines, any refund will be calculated after deducting work already performed and non-refundable or committed third-party costs.
Fly Your Tail does not guarantee that the original travel date can be retained after a missed documentation deadline.
Fly Your Tail may suspend or cancel services where reasonably necessary, including where:
Where cancellation results from circumstances attributable to the client, the client remains responsible for services already performed and committed third-party costs.
Where Fly Your Tail cancels solely for its own operational reasons and not because of the client, the pet, a third party or an event beyond our reasonable control, any unused Fly Your Tail professional fees will be refunded.
Fly Your Tail may decline, suspend or modify services for animals reasonably considered:
This decision may be made in the interest of:
Additional handling, specialist equipment or transport costs may be required.
International pet travel can be affected by events beyond Fly Your Tail’s reasonable control.
Examples include:
Fly Your Tail will make reasonable efforts to minimise disruption and arrange alternatives where possible.
However, Fly Your Tail cannot guarantee that the original route, flight or travel date can be maintained.
Reasonable additional third-party costs resulting from rebooking, storage, boarding, veterinary care, permits, accommodation or transport remain the client’s responsibility where permitted by law.
If urgent action is reasonably necessary to protect the animal’s welfare or comply with airline or government requirements, Fly Your Tail or an appointed provider may seek appropriate assistance.
This may include:
Where time permits, Fly Your Tail will attempt to contact the client before significant additional expenditure is authorised.
If the client cannot reasonably be contacted and delay could compromise the animal’s welfare or legal compliance, the client authorises reasonable necessary action.
The client remains responsible for reasonable third-party costs arising from such action.
Fly Your Tail does not diagnose or provide veterinary treatment.
Where additional handling becomes reasonably necessary because of:
reasonable additional third-party charges may be payable by the client.
Fly Your Tail recommends keeping items inside the kennel to the minimum permitted by the airline.
Any bedding, toys, leads, bowls or personal items travel at the client’s risk.
Fly Your Tail is not responsible for loss or damage to personal belongings caused by airlines, handlers or other independent third parties, except where liability cannot legally be excluded.
Air travel and relocation involve unavoidable physical and environmental factors.
These may include:
Some animals may be more susceptible to travel-related effects because of:
Fly Your Tail will use reasonable care in planning and coordinating the services within its control.
However, no pet relocation service can guarantee that international travel is entirely risk-free.
Fly Your Tail is responsible for performing the services expressly agreed with reasonable care and skill.
Fly Your Tail does not itself operate aircraft, airports, quarantine facilities, veterinary clinics, government authorities or independent transport providers.
To the maximum extent permitted by applicable law, Fly Your Tail is not responsible for loss, delay, injury, expense or disruption resulting solely from circumstances outside its reasonable control, including independent acts of airlines, authorities and third-party providers.
Fly Your Tail is not responsible for illness, deterioration or injury arising solely from:
Nothing in these Terms excludes or limits liability:
Nothing in these Terms limits any mandatory statutory rights of a consumer.
Pet insurance, travel insurance and cargo insurance are not included unless expressly stated in the quotation.
Where Fly Your Tail coordinates international veterinary sample transport, the following additional conditions apply.
The client, veterinarian or submitting clinic is responsible for:
Fly Your Tail may coordinate:
Sample transport may be affected by:
Fly Your Tail cannot guarantee:
Where re-collection or re-shipment is required for a reason outside Fly Your Tail’s reasonable control, additional costs may apply.
The client agrees that Fly Your Tail may use the contact details provided for service-related communications.
Email and WhatsApp may be used for:
Instructions or approvals sent from the client’s usual email address or WhatsApp number may be treated as written instructions.
For material cost changes, Fly Your Tail will seek express client approval where reasonably possible.
Personal data is processed in accordance with the Fly Your Tail Privacy Policy and applicable data-protection law, including the GDPR where applicable.
Information may need to be shared with airlines, authorities, veterinarians, customs agents and other providers in countries outside the European Economic Area where necessary to provide the requested service.
Please refer to the Fly Your Tail Privacy Policy for further information.
Unless the client notifies Fly Your Tail otherwise in writing, the client grants Fly Your Tail permission to use photographs and video content of the pet taken or provided in connection with the relocation for Fly Your Tail’s marketing and promotional purposes.
This may include use on:
Fly Your Tail will use reasonable care not to publish personal information that unnecessarily identifies the client.
The client’s name, photograph, identifiable personal details, private messages, email or WhatsApp correspondence, or testimonial will not be published for marketing purposes without separate permission where required by applicable data-protection law.
The client may notify Fly Your Tail at any time that they do not wish future photographs or videos of their pet to be used for marketing purposes.
Such a request will apply to future use and will not affect material that was lawfully published or distributed before the request was received, although Fly Your Tail will take reasonable steps to discontinue future use where practicable.
Refusing or withdrawing marketing permission will not affect the pet relocation services provided by Fly Your Tail.
Unless otherwise stated, website content and materials created by Fly Your Tail remain the intellectual property of Fly Your Tail or its licensors.
This may include:
Content may not be reproduced, republished, commercially distributed or presented as another company’s material without permission.
Clients may use documents supplied specifically for their own pet relocation for that purpose.
If you are unhappy with any aspect of our service, please contact Fly Your Tail first so that we can review the issue.
Complaints should be sent to:
Email: julia@flyyourtail.com
Please provide:
We will aim to respond within a reasonable period.
Where applicable, consumers may have access to statutory alternative dispute resolution procedures.
Eligible Estonian consumer disputes may be submitted to the Consumer Disputes Committee operated through the Estonian Consumer Protection and Technical Regulatory Authority.
Use of an alternative dispute resolution mechanism does not remove any right the consumer may have to bring a matter before a competent court.
These Terms are governed by the laws of Estonia.
Where the client is a consumer, this choice of law does not deprive the consumer of mandatory protections that apply under applicable consumer law.
The parties will first make reasonable efforts to resolve any dispute amicably.
If a dispute cannot be resolved, proceedings may be brought before the courts having jurisdiction under applicable law.
Nothing in these Terms requires a consumer to surrender a mandatory right to bring proceedings in another competent jurisdiction where applicable consumer law provides such a right.
Fly Your Tail may update these Terms for future bookings where necessary because of:
The version accepted when a contract is concluded will govern that booking unless:
New versions published on the website apply to contracts entered into after their effective date.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
The invalid provision will be interpreted or replaced, where possible, in a manner that most closely reflects its intended lawful purpose.
The accepted quotation, agreed service scope, these Terms and any written amendments constitute the agreement between Fly Your Tail and the client regarding the relevant service.
If there is a conflict between these Terms and an expressly agreed provision in the quotation, the expressly agreed quotation provision will take precedence for that booking unless prohibited by law.
Fly Your Tail OÜ
Registration number: 16907535
Registered address: Harju maakond, Tallinn, Lasnamäe linnaosa, Lõõtsa tn 5, 11415
Estonia
Email: julia@flyyourtail.com
Website: www.flyyourtail.com