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How pet
relocation works

From the first conversation to final arrival, Julia coordinates each stage of your pet’s relocation, including documentation, veterinary requirements, transport planning, and destination support.

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  • Welfare-Focused Planning
  • IATA-Compliant Travel Arrangements
  • Door-to-Door Coordination Where Available
The Journey, Step by Step

From the first conversation to final arrival

Every relocation is different. The process depends on your pet, route, destination rules, transport method, and the level of support you require. We assess each case individually and coordinate the journey step by step.

01

Tell Us About Your Pet and
Travel Plans

Every relocation begins with an individual assessment. Tell us about your pet, route, preferred travel date, documentation status, and the support you need so we can identify the most suitable next steps.

  • Pet species, breed, age, weight, and measurements
  • Origin, destination, preferred date, and travel plans
  • Microchip, vaccination, testing, and kennel status
  • Initial route, timeline, and service assessment

02

Documentation &
requirements check

We identify the veterinary, airline, import, and export requirements for your route, then coordinate the documentation process and preparation timeline with you, your veterinarian, and the relevant authorities.
  • Microchip, vaccination, and veterinary requirements
  • Import permits, export certificates, and health documentation
  • Rabies titre testing and additional laboratory tests where required
  • Government endorsements, deadlines, and document review
  • Airline and destination-specific paperwork

03

Route Planning and
Airline Coordination

We assess the available airlines, aircraft, airports, transit options, weather restrictions, and transport methods to identify the most suitable viable route for your pet.
  • Airline and route assessment
  • Direct flights where practical and appropriate
  • Aircraft, breed, kennel, and seasonal restrictions
  • Transit planning and live-animal handling arrangements
  • Airway bill and flight-status monitoring
  • Alternative airports or road connections where required

04

Travel Kennel Selection
and Preparation

We calculate the kennel size your pet requires, review its suitability, and help prepare it according to the applicable airline requirements and IATA Live Animals Regulations.
  • Kennel size calculated from your pet’s measurements
  • Review of structure, ventilation, door, and fasteners
  • Additional requirements for brachycephalic or strong breeds
  • Water containers, absorbent bedding, and required labels
  • Crate-training guidance before travel

05

Confirm Arrangements and
Finalise the Timeline

Once the route and service scope are agreed, we coordinate the bookings and provide a clear schedule for the remaining veterinary, documentation, transport, and travel-day steps.
  • Airline or cargo booking coordination
  • Veterinary and documentation deadlines
  • Collection, check-in, and handling arrangements
  • Final document and kennel review
  • Travel-day and arrival instructions
  • Ongoing support through the journey

06

Pre-Departure and
Travel-Day Support

Before departure, we complete the final checks, confirm the travel arrangements, and provide clear instructions for collection, check-in, cargo acceptance, and the journey ahead.
  • Final documentation and kennel review
  • Confirmation of flight, collection, and check-in arrangements
  • Feeding, water, labelling, and travel-day instructions
  • Airport or cargo acceptance guidance
  • Direct support for last-minute questions
  • Updates once the pet has been accepted for transport

07

Arrival and Destination Support

At destination, we coordinate the applicable arrival procedures, which may include veterinary inspection, customs clearance, quarantine release, airport collection, and final delivery where included.
  • Arrival and flight-status updates
  • Airport reception and destination handling
  • Veterinary inspection and customs coordination
  • Quarantine processing where required
  • Collection and final delivery where included
  • Support until the agreed service is completed